|Project||Service Operations Analyst|
|Employer||Rail Delivery Group (RDG/ATOC)|
Our organisation is the Trade Association of Britain’s passenger train operating companies, its function being to support and represent its members in their various activities. Services provided by us are designed to enable a transformed rail retailing environment which encourages innovation and agility by retailers whilst preserving the fully interoperable railway. These services include revenue settlement, impartial retailing, the National Rail Enquiries service and Railcard marketing, as well as leading the industry to deliver an exceptional customer experience.
The purpose of the Service Operations Analyst is to help support the operation of the Product Management Service within the ITIL Framework. On a day-to-day basis, the role will be responsible for providing First Line (and some Second Line) application and data support to end users who include Train Operating Companies, the Department for Transport and industry suppliers.
Benefits of this opportunity
This is an excellent opportunity that offers the successful applicant a chance to work in one of the most sustainable forms of transport and shape sustainability across the industry, whilst building on and developing a wide range of skills to progress your career.
The successful applicant will also benefit from a range of learning opportunities including the opportunity to undertake ITIL certification
Future employment potential
This is a permanent position with the opportunity to develop within the organisation as well as gain many transferable skills for future opportunities.
Benefits of working with Change Agents UK
Change Agents UK is a not-for-profit organisation which enables students and recent graduates to work with businesses, local authorities and community groups to learn about and implement sustainable development, and become more employable. With this service Change Agents UK will provide:
• Enrolment onto our Skills Development Programme, utilising bespoke exercises to increase skill set and employability through self-evaluation, learning and the Change Agents Academy.
• Management support and networking opportunities.
• A monthly Change Agents UK Newsletter informing you of current sustainability news topics, up and coming events and workshops and a network of other change agents.
• Inclusion in the Change Agents staff and alumni networks: socials, networking opportunities, etc.
• Support in an organisation whose ethos is one of positive personal and professional development.
This recruitment is being managed by Change Agents UK, please direct all correspondence to firstname.lastname@example.org or call 01572 723419
Outputs and Key Tasks
The ideal candidate will be able to mix the completion of routine tasks with the analysis and resolution of more complex or technical issues. Working as part of a team, the post holder will be dealing with the maintenance of system data and providing customer focussed application and data support aiming to resolve issues at first point of contact. They will need to identify the nature of issues and use their judgement and initiative in determining the most appropriate course of action, placing an emphasis on providing effective and timely solutions. Resolution for the majority of issues will be achieved by applying knowledge gained from past experience and reference to standardized procedures or by providing guidance to others. Where issues are more complex or have not been encountered before the post holder will be expected to exercise judgement in determining when to refer to other team members or third parties or when to escalate to the line manager for advice/guidance.
The post holder will be expected to work in a pro-active and independent manner. They are afforded the discretion to organise and prioritise their work within the guidelines set by service level agreements and their line manager to bring requests to a satisfactory conclusion.
Interact with Rail Delivery Group Teams as well as other RSP Teams for professional guidance on the input to and outputs from the Service.
Liaison with Service Suppliers for the day to day operation of the Service
Liaison with TOCs, DfT and other external parties who are users of the Service or are affected by the outputs from Service.
Employer: RDG/ Rail Settlement Plan
Salary (per annum pro rata): £22,000 - £27,000 per annum dependent on experience
Closing Date: Sunday 13th November 2016
Telephone Interview Please be available for a telephone interview w/c 21st November 2016
Interview Date: Tuesday 29th November 2016
Start Date: ASAP
Length of Opportunity: 12 month fixed term contract with the view to go permanent
Hours/Week: 37 hours per week
Work outside normal hours: None
Annual leave: 26 days per year
Probation period: 6 months
Base: 200 Aldersgate Street, London, EC1A 4HD
|Salary||£22,000 - £27,000|
|Hours Per Week||37.00|
Closed - no further applications permitted