Change Agents UK

Energy & Fuel Poverty Officer

Project Energy and Fuel Poverty Officer
Employer Change Agents UK
Job Description


Change Agents UK will for this coming winter be delivering Dudley Metropolitan Borough Council’s home energy advice visits. Dudley have a well-developed network of partners who all feed referrals into a central “hub”, offering support to those most vulnerable to rising fuel prices. If a resident is thought to require a home visit, the referrals will be fed through to Change Agents UK, who will act swiftly to reduce their energy bills as much as possible in one visit. Visits will include ensuring residents are on the correct tariffs and benefitting from the warm home discount, through to teaching people to better manage their energy use for heating and appliances. All members of staff will strive to save on average £230 in each property visited.


Working closely with Dudley Metropolitan Borough Council and the home energy advice team to deliver energy audits in people’s homes and advice to the public. This role is vital to ensure that those most vulnerable have access to bespoke home energy advice and an audit to ensure affordable warmth.

Benefits of this opportunity

This scheme offers the successful applicants a chance to gain real life experience of delivering affordable warmth programmes and working with a broad range of stakeholders. Upon completion of the contract, successful candidates will have developed a strong working knowledge of policy and interventions designed to increase energy efficiency and reduce fuel poverty. Although candidates who have already completed a City and Guilds level 3 qualification in Energy Awareness are preferred, those without have the opportunity to complete this paid for by Change Agents UK.

Future employment potential

The experience gained through the project will give the post holder an excellent insight into the growing sector and will ensure they are well placed to pursue future employment in the field of energy efficiency. Many graduates who have benefited from similar roles have gone on to work for consultancies, government and local authorities.

Benefits of working with Change Agents UK

Change Agents UK is a not-for-profit organisation which enables students and recent graduates to work with businesses, local authorities and community groups to learn about and implement sustainable development, and become more employable. With this service Change Agents UK will provide:

• If the candidate has not already completed it, a City and Guilds Level 3 qualification in Energy Awareness.

• A full induction programme to provide guidance for the successful completion of the Opportunity, and to detail the training opportunities and support offered by Change Agents UK.

• Enrolment onto our Skills Development Programme, utilising bespoke exercises to increase skill set and employability through self-evaluation, learning and the Change Agents Academy

• Management support and networking opportunities.

• A monthly Change Agents UK Newsletter informing you of current sustainability news topics, up and coming events and workshops and a network of other change agents.

• Inclusion in the Change Agents staff and alumni networks: socials, networking opportunities, etc.

• Support in an organisation whose ethos is one of positive personal and professional development.

This recruitment is being managed by Change Agents UK, please direct all correspondence to or call 01572 723419

Project County Rutland
Location Dudley

Outputs and Key Tasks


  1. Deliver high quality and effective energy audits within 10 days of referral being made.

  2. Provide advice to householders to reduce their yearly spend on energy bills by an average of approximately £230.

  3. Provide assistance to the Senior Energy & Fuel Poverty Officer to ensure that all data from visits and their outcomes is collected in a timely manner.

Key Tasks

  1. Organising, booking and delivering household audits, including follow up support and advice for householders.

  2. Refer / signpost householders to external funding for infrastructural work such as loft and cavity wall insulation.

  3. Organising and communicating with stakeholders, local organisations and community groups to support and expand a fuel poverty network; support training and other raising awareness events, as directed by their local manager.

  4. Write press material for any promotion of the energy issues within the local area and liaise with their manager to ensure a consistent campaign across Dudley.

  5. Work closely with their fellow team members and participate fully in all supervision sessions, in team meetings/presentations and other training events.

  6. Ensuring that all records are completed according to the required procedures.

Personal Specification


  1. Candidate holds a full driving licence and have access to a car insured for business purposes or access to a vehicle insured for business use and driver/assistance.

  2. Willingness to undertake an Enhanced Disclosure and Barring Service (DBS) check.

  3. Good communication and community engagement skills showing empathy and understanding of the householders needs.

  4. Knowledge, background and interest in energy efficiency in the home whether this be paid, unpaid or voluntary experience.

  5. Excellent organisational skills with the ability to keep accurate and up-to-date records of progress and work to deadlines and targets.

  6. Ability to project manage effectively and prioritise tasks in a busy schedule.

  7. Ability to work under own initiative and individually coming up with creative and effective solutions to problems.

  8. Good IT skills and ability to use software to complete the project outcomes and evaluation.

  9. Must be available for NEA City and Guilds Level 3 Energy Awareness Training for either of the following course dates:-

    • 22nd – 24th November and 30th November or 1st December; or

    • 29th November – 1st December and 7th or 8th December.


  1. Experience and understanding of local government and multi-agency partnerships.

  2. Domestic energy efficiency qualification such as City and Guilds Level 3 in Energy Awareness preferred.

Position Details

Employer: Change Agents UK

Salary (per annum pro rata): £17,850

Closing Date: Sunday 30th November 2016

Telephone Interviews: Please ensure you are available for a telephone interview W/C 7th November 2016

Interview Date: Wednesday 9th November 2016

Start Date: ASAP

Length of Opportunity: Fixed term contract until 31st March 2017

Hours/Week: 37.5

Work outside normal hours: There may be some evening and weekend work, agreed with line manager

Annual leave: 25 days pro rata

Probation period: 1 month

Base: Dudley Metropolitan Borough Council

Department: Energy Consultancy

Reports to: Senior Energy and Fuel Poverty Officer

Salary £17,850 per annum pro rata
Application Deadline 2016-10-30
Interview Date 2016-11-09
Hours Per Week 37.00
Places Available 1

Closed - no further applications permitted