Change Agents UK

Client Support Officer

Project Client Support Officer Dec 19
Employer Salix Finance
Job Description

Client Support Officer

Location: City of London, King William Street

Number of Positions: 1

Salary (per annum pro rata):

  • £25,500 during probationary period which lasts 12 weeks

  • £26,000 after successful probationary period

  • Rising to £33,000 by annual increments, based on performance

  • Travel pass (National Rail)

Contract: Permanent


Salix Finance is currently an independent not for profit company established to accelerate public sector investment in energy efficiency technologies. Salix is publicly funded by BEIS, DfE, and the Welsh and Scottish Governments and works with public sector bodies throughout the UK, helping them make progress towards achieving their carbon reduction targets. We do this by offering interest free loans for energy efficiency. By joining Salix, you will learn about energy efficiency, finance, government and relationship management.

Job Purpose

Salix works to enable the public sector in the UK to reduce its carbon footprint. The task of reducing the UK’s carbon emissions needs individuals who will work as a constructive team member building positive relationships with our clients to enable them to implement energy efficiency measures across their estate.

Work Life at Salix

For staff joining Salix we run a comprehensive induction programme to support staff to be successful at work. Every member of staff is in a team and has a named line manager who helps you plan your work and manage your training and development. You will be encouraged to study for further industry qualifications, and you will become an expert in energy efficiency.

Employee Benefits

  • 28 days annual leave

  • Cycle to work scheme

  • Contributory pension scheme

  • Employee support with public transport costs

  • Supported training budget for staff

Key responsibilities

  1. Work with and support existing clients to ensure they complete projects within agreed scope, timelines and to Salix requirements

  2. Maintain excellent client relationships and engage with key personnel across all levels of client organisations to encourage on time completions and repeat business

  3. Maintain client databases to track projects

  4. Support prospective clients in developing applications for funding and assist and manage them through the lifecycle of their projects to completion of the project

  5. Support a teamwork approach to delivering the teams annual business plans

  6. Individual health and safely

Key duties

  1. Management of own day-day tasks

  2. Work with others and across teams to identify new applicants for funding and selling the concept to them

  3. Prepare written reports on individual work programme

  4. Network and promote Salix at key stakeholder events, conferences and presentations

  5. Present Salix and its work to prospective clients

  6. Engage in staff meeting and training events

  7. Also, to include any other duties and responsibilities within the range of the salary grade

Person specification

Key Criteria:

  • Project management skills

  • Strong IT skills, including all Microsoft Office Programmes with a focus on Microsoft Excel

  • Ability to work constructively within a small team

  • Ability to manage, prioritise and deliver a number of projects and work programmes within timescale

  • Ability to positively represent Salix and good customer service skills

  • Pays close attention to detail, ensuring work is delivered to a high standard

  • Effective time management and ability to set realistic timescales for work delivery

  • Self-motivated and good organisational skills

  • Ability to demonstrate and understand equal opportunities

  • Willingness to learn and commitment to personal development and training

Essential Criteria:

  • Degree or equivalent professionally relevant qualification

  • Evidence of further professional development

  • Presentation experience

  • Communicates effectively and confidently

  • Fosters collaborative and coordinated working across teams and in partnership with other organisations

  • Good interpersonal skills

  • Willingness to travel

  • Ability to make decisions that demonstrate commitment to Salix’s corporate strategy

Desirable Criteria:

  • Relevant work experience in a building or energy services capacity

  • Experience in providing advice and support

  • Customer service or public engagement experience

  • Strong numeracy skills

  • Ability to effectively contribute at meetings and events participation

  • Knowledge of energy efficient and low carbon technologies

Appointment process

Salix is an equal opportunities employer and has a policy of equal pay. Salix operates a probationary period for all new staff. This ensures people joining Salix can find out that the job meets their expectations and that Salix can support each member of staff in their role. This is on a fixed term 12-week probationary contract. Successful completion of the probationary period will lead to an offer of employment contract.

Candidates must demonstrate that they meet the qualifications, experience, skills and abilities listed in the Person Specification. In order that candidates focus on the experience, skills and abilities in the Person Specification ten specific areas have been highlighted. Candidates should focus on these ten points in their written statement which should be no more than 1,500 words. Other aspects of the Person Specification will be evidenced from your CV, and the final interview.

How to apply

If you wish to apply for this role, please submit all of the following via your Change Agents representative:

  1. An up to date CV

  2. A statement of no more than 1,500 words as to how you match the requirements of the Person Specification ensuring you address the 10 key criteria highlighted in the key criteria

  3. Equality monitoring form (available to download at Or please get in touch with Change Agents UK.

This can be submitted to

Appointment Timetable

• Applications will close on Wednesday, 11th December 2019 at 8am

• Candidates will be shortlisted and notified by Friday, 13th December 2019

• Presentation details will be released by Friday, 13th December 2019

• Interviews will take place on Monday, 16th & Tuesday, 17th December 2019

• Successful candidates will start in post by mutual agreement in the new year

Key information about application

  • Applicants must demonstrate through their CV and personal statement that they meet the qualifications, experience, skills and abilities listed in the Personal Specification

  • Please be aware that Salix will only accept applications which contain all the requested supporting documentation detailed above, and candidates that do not submit all requested documentation will not be contacted to submit a full application

  • All applicants must have the right to work in the UK and documentation is checked

  • If you have any questions, please contact Change Agents UK

Please direct all correspondence to or call 01572 723419

Project County London
Location London
Salary £25,500
Application Deadline 2019-12-11
Hours Per Week 37.00
Places Available 1

Closed - no further applications permitted