Change Agents UK

Home Energy Visitor

Project Home Energy Visitor
Employer Islington council
Job Description

Home Energy Visitor

Location: Islington, London

Number of Positions: 1

Salary (per annum pro rata): £30,012

Start Date: ASAP

Length of Opportunity: 3 Months


Join the Energy Policy and Advice Team within Islington Council, delivering home energy advice across Islington and neighbouring boroughs. The team works on a range of home and community energy projects and also has policy responsibility for fuel poverty, domestic energy efficiency standards, consumer protection, water and climate resilience. The team is a dynamic and busy one with a high regional and national profile. You will work alongside supportive colleagues, including a number of other Change Agents, to deliver valued and valuable services.

We are:

The Energy Policy & Advice Team at Islington Borough Council serve a lively and diverse London borough and have one of the largest energy services in UK local government. We operate a number of pioneering and innovative projects to save energy and carbon, including a heat network utilising waste heat from the London underground and SHINE (Seasonal Health Intervention Network). Between December 2010 and June 2018, SHINE received over 19,500 referrals. We have also launched an energy supply offer under our own brand Angelic Energy.

We value:

• Integrity & dedication

• Focus on sustainability

• A strong commitment to helping vulnerable members of society

• Commitment to the Council’s core values of public service, quality, equality and empowerment.

We need:

We need a talented new Home Energy Visitor to join our established team delivering energy, water and carbon advice. You will provide a comprehensive fuel poverty service for the community, engaging face to face during home visits and over the telephone from the office. We are looking for a Home Energy Visitor who can confidently build relationships with residents and clients, understanding their needs and requirements whilst helping them to find the best service.

You are:

• Experienced working in a public facing role.

• An excellent written and verbal communicator, with the ability to provide clear, relevant technical and non-technical advice to members of the public and other officers.

• Knowledgeable about domestic sustainable energy and affordable warmth issues relevant to an inner city area.

• Able to promote and market energy and environmental advice to residents and to provide targeted advice and assistance to residents in fuel poverty.

• Able to work in collaboration with, and on behalf of, other public bodies including local authorities.

• A natural problem-solver, able to prioritise workloads.

• Excellent IT skills, including a good working knowledge of: Microsoft Windows, Excel, Outlook, Word. A solid understanding of Data Protection/GDPR.

• Willing to undertake an Enhanced satisfactory clearance from the Disclosure and Barring Service formally known as the Criminal Records Bureau (CRB) Disclosure.

In an ideal world, you are also:

• Experienced in report writing and documenting work programme reviews.

• Knowledgeable about financial assistance available for domestic sustainable energy investment.

What’s in it for you?

This opportunity offers you the chance to gain real life experience of delivering energy efficiency advice and guidance to householders through a range of activities that include home visits, face to face communication, developing and implementing communications and community training programmes.

The experience and training you will gain through the project, in a high-profile team, will give you an excellent insight into the energy sector and will ensure that you are well placed to pursue future employment in the field of energy efficiency. Previous holders of the post have been extended in their role and there are opportunities for development and progression.

Day in the Life:

• Undertake home energy visits to advise on saving energy and water.

• Fit smaller energy efficiency measures and identify potential for heating and insulation measures.

• Use a variety of methods to persuade and encourage shifts to more energy and water efficient living and to reduce fuel and water poverty including the provision of advice and information, training courses, workshops, and outreach work.

• Assist in the delivery of the Seasonal Health Interventions Network (SHINE).

• Liaise with partner agencies to promote SHINE and other programmes.

• Assist in the delivery of contract targets and performance indicators.

• Investigate energy related issues and contribute to service strategy development.

• Work with office staff to support clients in fuel debt and collect client information and paperwork as requested.

• Provide advice to households over the phone, in their homes and at outreach events, training sessions and presentations

Nitty Gritty Details:

Hours/Week: 35 hours

Annual leave: 30 days per annum pro rata

Work outside normal hours: The post will involve occasional evening and weekend work.

Employer: Change Agents UK (on behalf of Islington Council)


Closing Date: Sunday 5th August 2018

Telephone Interview Date: Starting w/c 30th July

Interview Date: 21st August 2018

This recruitment is being managed by Change Agents UK, please direct all correspondence to or call 01572 723419

Location Islington, London
Salary £30,012
Application Deadline 2018-08-05
Interview Date 2018-08-21
Hours Per Week 35.00
Places Available 1

Closed - no further applications permitted